Careers

Desk Support Technician

  • Job Tracking ID: 512765-597929
  • Job Location: Miami, FL
  • Job Level: Mid Career (2+ years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: November 29, 2017
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP



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Job Description:

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. The employee in this position also assists in the maintenance and testing of network servers and associated equipment. The position’s responsibilities require independent analyses, communication and problem solving. Work is performed with little supervision and requires initiative and judgment. Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs. Conduct research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. Write technical specifications for purchase of PCs, desktop hardware and related products. Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines. Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Assesses functional needs to determine specifications for purchases. Assists in maintaining LAN/WAN records and, as appropriate, telephone systems cable. Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment. Identifies system problems. Performs necessary system repairs. Other duties as assigned.

Experience and Skills:

KNOWLEDGE, SKILLS AND ABILITIES:

  • Ability to lift and move around various IT equipment
  • Advanced knowledge of LAN connectivity
  • Advanced knowledge of desktop hardware and common desktop software
  • Must have excellent communication (written and verbal)
  • Troubleshooting and analytics skills required
  • Have the ability to demonstrate patience and overall courteous behavior when working with internal and external customers
  • Demonstrate ability to work independently and self-motivated
  • Ability to work in access of 40 hours per week including nights and weekends when projects demand
  • Need to have the ability to travel occasionally

 

MINIMUM REQUIREMENTS:

Associate’s Degree (Bachelor’s Degree preferred) in MIS and/or 2 years technical school and 2 years related experience in a corporate support environment or a combination of experience and education in related field.

 


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