Customer Service Representative

  • Job Tracking ID: 512765-626589
  • Job Location: Baltimore, MD
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: June 27, 2018
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP

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Job Description:


The responsibilities for the position include: General office duties, billing, EDI, filing, answering telephone calls, preparing shipping documents including but not limited to Bill of Lading, Airway Bill, Shipping Export Declaration, Customs 7512 Form. Process customer’s orders including but not limited to input in JD Edwards, shipping instructions and pricing. The position requires participation in scheduled inventories, as needed. Additional duties as assigned

Overtime will be required



Experience and Skills:


Word, Excel, Power Point, Outlook.

Knowledge of Import/Export paperwork and Customs Documentation.

High level of Customer Service and organization skills.

Excellent communication and interpersonal skills.

Ability to establish and maintain effective working relationships with others.

Ability to multi-task and problem solve under stressful/high pace environment.



High School Diploma, or GED. 2 year experience in Exporting, and/or Freight Forwarding, OR in related field, OR a combination of experience and education. Previous experience in customer service preferred. Experience using Inventory Software, such as J.D. Edwards preferred.

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